Whistleblowing and complaint system
Complaint procedure of Aristo Pharma GmbH
Learn what you can report, how your information is protected, and how the process works.
Welcome
For the Aristo Pharma Group, adherence to and promotion of human rights and internationally recognized environmental standards are of the highest priority. We are therefore taking group-wide measures aimed at identifying, avoiding, and minimizing human rights and environmental risks in our own business areas and in our supply chains.
A core element of these due diligence obligations for us is effective channels for reporting human rights and environmental risks or corresponding suspicions.
We explicitly encourage employees and external parties to report to us in cases of suspected human rights and environmental risks or breaches of duty. With a complaint under the LkSG (German Supply Chain Due Diligence Act), suspicions of potential human rights or environmental risks or breaches of duty, such as
Forced labor,
Child labor,
Discrimination, or
Harmful contamination of soils, waters, and air, as well as harmful noise emissions and excessive water consumption,
that are related to the Aristo Pharma Group, its supply chains, or its employees, can be reported.
Your privacy is protected
Complaints can generally be made anonymously without providing personal data. However, personal data may be voluntarily disclosed during the complaint process, especially information regarding your identity, first and last name, country of residence, telephone number, or email address.
Incoming complaints will only be accessible to the persons responsible for processing them. Those involved in the investigation are obliged to maintain confidentiality.
How it works
Click the button below to "Submit a complaint."
Provide the necessary details, including the nature of the problem, the location, and any supporting information.
You can choose to remain anonymous or provide contact information for follow-up (optional).
Our team will review your complaint and take the necessary actions.
For more information, please refer to the procedure rules. Please find attached the current rules of procedure for the complaints system. In accordance with the legal requirements, we will regularly review the complaints procedure so that further adjustments can be made if necessary.
If you have any questions, please feel free to contact HumanRightsOffice@aristo-pharma.de
If you need technical assistance, you can also contact the support team of our service provider responsible for the technical implementation at support@tacto.ai.